Conversation with Customer Care
Deb is on hold with a Bank. She listens to hold music. Customer Care Representative #1: Deb, I wanted to apologize for the long hold time and thank you for remaining on the line. Deb: No problem. CCR #1: I have Customer Care Representative # 2 on the line. He will be best to assist you. Customer Care Representative # 2, I wanted to thank you for getting on the line with us. Customer Care Representative # 2: My pleasure. Thank you for assisting. CC #1: It was my pleasure. Again, thank you for your patience as I connected in CC # 2. CC #2: Thank you. CC #1: Thank you. Silence. CCR # 1: Um, ah, ok, I’m going to leave the line now. Again, thank you for your patience. CCR # 2: Thank you. I’ll take it from here. CCR # 1: Thank you. CCR # 2: Yes.
CCR # 1: …and thank you for choosing Bank.
CCR # 1 exits the call.
CCR # 2: Miss? Are you still on the line?
Deb: Yes.
CCR # 2: I’m so sorry about that.
